IT Support for Remote Workers


The concept of working from home gained traction as a popular choice for businesses, offering benefits such as reduced office numbers, cost savings, and enhanced flexibility for a better work-life balance. However, the Covid-19 pandemic in 2020 transformed this "nice-to-have" option into a necessity for most companies.

According to the Office of National Statistics, by April, 46.6% of employed individuals were involved in some form of remote work, with 86.0% attributing it to the pandemic. The abrupt shift to a work-from-home model in March left many office spaces largely vacant, and this trend was expected to persist.

This unprecedented shift triggered a significant transformation in business culture and work practices. Employees had to adapt to new systems for communication, prompting IT departments to play a crucial role in facilitating these changes.

Fortunately, a variety of effective tools and services are available to establish virtual systems for managing workloads in this evolving landscape.

A Business in the Cloud

Cloud computing introduces a versatile approach to work, where providing laptops, monitors, and perhaps mobile phones, coupled with online services, encompasses the essentials for most businesses. IT support providers play a crucial role in remotely managing your cloud servers and staff, ensuring seamless operations for your workforce, regardless of their location worldwide.

Supporting Remote Workers

Supporting remote workers without in-person interactions calls for the effectiveness of remote support tools. Lassa Ltd leverages Microsoft Technologies to monitor and oversee clients' desktops, proactively identifying and addressing potential issues before they arise. Our pricing structure typically revolves around a per-computer or per-user model, the latter covering users for up to five devices. This comprehensive package includes unlimited remote support during business hours, patch management, maintenance windows outside working hours, and antivirus services.

Remote Security

In the era of increased remote work, the valuable assets of your organization—data and intellectual property—also operate in a distributed environment. Establishing robust user controls and ensuring the regular patching and updating of remote devices might pose challenges, but the significance of these measures has never been more pronounced. While security concerns often act as a deterrent for organizations contemplating work-from-home setups, it's crucial to acknowledge that viable solutions and best practices exist.

Upholding a secure work environment demands employees to adhere to safe web browsing practices, remain vigilant against phishing risks, and strictly comply with data handling policies. This conscientious approach ensures the integrity of your organization's digital assets in the face of evolving remote work dynamics

Extra VPN Capacity

Numerous companies find themselves requiring additional VPN capacity to support their growing remote workforce. Thankfully, during the initial lockdown, many were able to secure extra licenses from their providers promptly and often at minimal or no additional expense. As the paradigm of working from home extends into the foreseeable future, ensuring a positive service experience, offering timely IT support, and safeguarding remote devices emerge as crucial elements for its enduring success.

Why Lassa-Ltd IT Support

Connecting with Lassa-Ltd for managed IT services for small businesses means getting the time to focus more on expanding your core business as we take care of complex IT-related tasks, such as cloud computing, development, and deploying, monitoring and maintenance, ensuring cyber security, offering end-user support and more!

Get In Touch

64 Wellington Road, Oldham, OL8 1RT

+44 7718143211